FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer flexible pricing based on the scope of your project—including flat-rate packages for pre-opening setups and operational audits, weekly hands-on launch support, and monthly fractional retainers for ongoing P&L oversight and growth strategy. After our initial discovery call, you’ll receive a transparent proposal with clear deliverables and zero surprise fees.
- What is your typical process for working with a new customer?
Every engagement starts with a 30-minute discovery call to talk through your business goals, current bottlenecks, and immediate priorities. From there, I conduct an operational audit (reviewing your workflows, P&L/margins, tech stack, and floor layout) and deliver a clear, prioritized action plan. Depending on what you need, we can tackle a focused one-time project—like a pre-opening launch or POS overhaul—or set up ongoing weekly/monthly check-ins to roll out systems, train your team, and track profitability
- What education and/or training do you have that relates to your work?
I bring 26 years of real-world, hands-on leadership in multi-unit retail, coffee, and hospitality operations. Over the past two and a half decades, I have managed regional store portfolios, led new store openings and drive-thru buildouts, integrated POS and scheduling technology, developed profitable menus and merchandising layouts, and built repeatable staff training programs from the ground up.