FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing on Thumbtack reflects the base rate for a single item or project. When customers have multiple items or tasks, we apply a bundled discount to make the total cost more affordable. We’re always transparent with pricing — no hidden fees or surprise charges — and we’ll confirm the total estimate upfront before any work begins.
- What is your typical process for working with a new customer?
At Assembly Plus, our process focuses on clear communication and reliable service from start to finish. When working with a new customer, we begin by reviewing their project details — often through photos or a link to the product — so we can provide an accurate estimate quickly. Once the customer approves the estimate, we schedule the job at their convenience. We follow up 24 hours before the appointment to confirm the date and time, and again about 30 minutes prior to arrival so they know exactly when to expect us. Our goal is to make the entire experience smooth, professional, and stress-free — so customers can relax knowing their project is in good hands.
- What education and/or training do you have that relates to your work?
We have years of hands-on experience in furniture assembly, light electrical, and general home improvement, along with a strong background in mechanical and technical work. Over time, we have developed an eye for detail and efficiency that ensures every project is done safely, correctly, and with a clean finish. Beyond experience, we stay current on manufacturer instructions, safety standards, and new product designs so I can handle everything from complex modular furniture to modern mounting systems with confidence.