FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What customers should know about our pricing At Haul & Gone LLC, we keep pricing simple, transparent, and fair. We use load-based pricing, meaning you only pay for the space your items take up in our truck — no hidden fees or surprises. We provide upfront quotes before any work begins, so you always know exactly what to expect. For scheduling, jobs $300 or less require only a $60 deposit. For larger jobs over $300, we’ll work with you to create a flexible payment plan that fits your needs. Our pricing includes all labor, loading, and cleanup, and we are a fully insured service for your peace of mind. We also offer discounts for larger jobs, repeat customers, and referrals. Whenever possible, we donate and recycle items to help reduce waste and give back to the community.
- What is your typical process for working with a new customer?
Our process for working with a new customer At Haul & Gone LLC, we make junk removal simple, fast, and stress-free from start to finish: 1. Reach Out for a Quote: (Photos or Video always helps). We provide a fast, upfront estimate. 2. Schedule Your Service: Pick a time that works for you. We only require a $60 deposit to lock in your spot. 3. On-Site Confirmation: When we arrive, we confirm pricing before any work begins — no surprises. 4. Full-Service Removal: You point, we haul! Our team handles all the lifting, loading, and heavy work. 5. Clean-Up Included: We sweep up and leave your space clean and clutter-free. 6. Responsible Disposal: We donate and recycle whenever possible to reduce waste. 7. Easy Payment Options: We accept multiple payment methods including digital options for convenience. We focus on speed, professionalism, and 5-star service every step of the way.
- What education and/or training do you have that relates to your work?
Education & Training At Haul & Gone LLC, safety, compliance, and professionalism are at the core of everything we do. Certified Leadership: Owner Andrea holds multiple certifications in hazardous waste management and follows industry standards including OSHA 29 CFR 1910.120(q)(6)(iii) and EPA 40 CFR 311 guidelines. This ensures every job is handled with proper safety protocols and environmental responsibility. Experienced Crew: Our junk removal specialists bring a combined 10+ years of hands-on experience working in fast-paced environments, with strong teamwork and proven junk removal expertise. Proper PPE & Safety Practices: Every team member is equipped with the proper personal protective equipment (PPE) to safely handle all types of materials and job conditions. Reliable & Capable Team: Our crew is physically strong, dependable, and committed to getting the job done efficiently while maintaining a high standard of care. This combination of certified knowledge, real-world experience, and safety-first practices allows us to deliver consistent, 5-star service you can trust.