FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing here on Thumbtack is based on a per area cost for our Standard Cleaning Service. We charge $60 per area up to 150 sf. When we arrive we will measure the rooms you want to have cleaned and divide by 150 for the area room count. It's that basic. Each set of stairs counts as 1 area. Our Standard Cleaning is everything you need to take care of spots and stains and even some odors. If you have extreme situations like heavy soiling or pet urine we do have upgraded packages that we offer to take care of those situations. We also offer Hardwood Floor Cleaning, Upholstery Cleaning, Tile and Grout Cleaning and Offsite Area Rug Cleaning.
- What is your typical process for working with a new customer?
Most clients ask if we do onsite estimates. While we can do this, we typically will measure everything you want cleaned before we begin any cleaning service and give you all of your options up front. Your technician will recommend what they feel is needed for the best cleaning depending on the condition of your carpets. The final decision is up to the client, we do not hard sell anyone, only educate and let you make an informed decision.
- What education and/or training do you have that relates to your work?
We attend annual trade shows and complete training offered by the IICRC. ProDry requires all techs with the company at least one year to become IICRC Certified Carpet Cleaning Technicians. Staying on top of the current trends is how we feel we can give our customers the best service in the Cincinnati area.