FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Prime Home, we keep pricing simple and transparent. When we give you a quote, that's what you pay—no hidden fees or surprise charges at the end. Our rates are based on the volume of junk we haul, so you only pay for what we actually remove. We offer various discounts for veterans, first responders, seniors, and repeat customers. Before we start, we'll walk through the job and give you a clear price upfront. No fine print, no games—just fair, honest pricing you can count on.
- What is your typical process for working with a new customer?
Working with Prime Home is simple. Give us a call or text, and we'll ask a few questions about what you need hauled away. Based on that, we'll provide a clear price quote over the phone or schedule a time to see the job in person if needed. Once you're ready, we'll set an appointment that works for your schedule. On job day, our team shows up on time, handles all the heavy lifting, hauls everything away, and leaves your space clean. Easy as that.
- What education and/or training do you have that relates to your work?
Our expertise comes from years of hands-on experience in the junk removal industry. We've handled everything from single-item pickups to complete estate cleanouts, hoarding situations, and large-scale property clearing. That real-world knowledge means we know how to work efficiently, protect your property, and handle items safely. We're also fully insured and licensed, giving you peace of mind that you're working with professionals who take this business seriously. When you call Prime Home, you're getting a team that truly knows what they're doing.