About this pro
7 years in business
48 hires on Thumbtack
Areas needing work
Couldn’t be happier with everything! Great at communicating, great value, worked with us to get the exact color we were looking for, and amazing quality. Would highly recommend!Sep 8, 2018Verified
Beautiful job, fast and affordable, highly recommend!!!Sep 29, 2017Verified
Gary and his team got us out of a scheduling bind when we had a cancelation throw off our renovation plans a bit. Gary was very responsive and easy to work with on the phone, and the team was professional, kind and happy to walk us through all the steps in the sanding and stain process. It was pretty clear to us that the Mac's Hardwood Flooring team both enjoyed their work and were proud of the results. They helped us select a stain for the kind of wood, replace a nose header missing on an old step, and had an eye for detail, taking care of the little things. The team stuck to a reliable schedule, communicated well, and were all around a pleasure to work with and be around. We really respect the team and their work, and we'd be happily hire Gary and his team again in the future.Jun 29, 2018Verified
If i could give him zero stars i would. For days we communicated with each other trying to settle on a time to do a consultation. He kept on reacheduling for different reasons and i accomodated him at all times. Then finally on the last day he said he was coming after work (after 4:30pm). To my surprise, while im waiting for him to show up (5:13pm) i receive a text saying sorry i dont go to that neighborhood...just like that. This man knew my address from the first day i requested the quote and all of a sudden the disrespect and unprofessionalism was dished out to me. I guess he only goes to the rich neighborhoods to do work for rich ppl. In 2017!Aug 30, 2017VerifiedMac's Hardwood Flooring's reply
Im very sorry for the inconvenience. But I have been around that neighborhood before and was robbed. Second, we were scheduled for Saturday the 26th for after 11 am I called at 11: 30 she said they were coming home from New York that they would not be able to make it can we do it sunday! Well i do not work on Sundays no biggie.Made plans for Tuesday my wife got very sick from crohns that day and had to postpone for Wednesday. When i started to get closer to the neighborhood I realised it was in a very bad part of town. I do floors for every walks of life just not in crime ridden parts. Sorry you took it wrong, but I will do it again if I feel like my company is at risk. The disrespect came when canceled on Saturday with out a phone call. At least I let you know.
Gary and his team did an outstanding job. I love my floors! I plan on re-finishing the rest of my floors next year and I certainly will give them a call back. Thanks Gary, Phil and the rest of the team!May 25, 2017Verified
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- How did you get started doing this type of work?When I was 21years old, a friend of mine got me a job sanding floors.I quickly discovered I had a talent for it, and luckily I was learning from the best hardwood floor company in northeastern Ohio.I love to see the difference made when you work hard, and the fruits of your labor are fulfilled, when you finally put that last coat of finsh down.I like to work with my hands, and found that the job was just for me.
- What types of customers have you worked with?I refinish a lot of old homes, making the old, "beat up" floors look brand new again. I do a lot of word of mouth work. A lot of my customers are looking to add value to their old homes, and refinishing hardwood floors is a great way to achieve that goal. All of my customers have been extremely happy with the outcomes of their floors, and I look forward to working with you!
- What advice would you give a customer looking to hire a provider in your area of work?It's my philosophy, that you have to find someone who will treat your floor and your home like it is their own. I love the work, and you won't be disappointed. I am always courteous, kind, prompt, and reliable. I will listen to your needs and concerns, and make sure that you are satisfied with your floors.
|Sunday||8:00 a.m. to 6:00 p.m.|
|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|