FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Up to a thirty minute introductory call to talk about the project and possibilities is free. Onsite Assessment up to 1 hour is $100 plus a trip charge. $100 Assessment fee will be credited to project price. Any scheduled time, including up to 8 PM on weekdays and between 10 am and 5 pm on weekends is $165/hr. Trip charge is essentially half of hourly rate in 5 minute increments: $7 per 5 minutes of travel. Any emergency support, not previously scheduled, after 5pm on typical work days or anytime on the weekends or holidays is $275/hr if done remotely, or $300/hr if must be onsite. "Previously scheduled" is defined as at least 24 hours in advance on business days or 24 hours prior to the last working day leading into the weekend or holiday,
- What is your typical process for working with a new customer?
If Calendar is showing as booked, please reach out via message or phone call, we may be able to accomodate..... Engagement with a new customer usually starts with a call, maybe leading up to an onsite visit if necessary. I have found that sometimes a customer does not really understand what they are asking, or what it is that they could actually be needing because they don't understand the current landscape and what all is possible. I find a short call to discuss the Art of the Possible sometimes can change the parameters of the project as the customer may change their vision based on features, functionalities and capabilities they may not have been aware of before.
- What education and/or training do you have that relates to your work?
Bachelor of Science in Computer Science, Masters of Business Administration. Multiple vendor certifications.