- What should the customer know about your pricing (e.g., discounts, fees)?
Buying pest control services is notoriously difficult, because you have no idea how long it will take to end your infestation. If you want to know what the true cost of your service will be, ask your service provider for an action plan detailing how many services it will take them to knock out your infestation. It's crazy, but the standard answer for most generic companies is a contract without end. They want to sell you a reoccurring service in almost every case. That's why we provide an action plan for all our customer, usually in writing with photos. For example, one of my customers recently hired "The Killers" before us. They told him it would take 8 months to clear the infestation. We came in behind them and not only killed all the rats (the only one they killed was the one they trapped in our customer's wall), we reached The End (including exclusion and a full crawlspace clean out) in about 2 months. RODENTS: We provide trapping and exclusion services for roughly the same price you'd pay a good rat, mouse, or squirrel catcher to trap only. The difference is, you'll save money in the long term by fixing the vents and entry holes that allowed the critters in your home from the beginning... BEDBUGS: The most expensive cost a home or business owner faces with bedbugs is hiring a company that doesn't have a plan for eliminating all the bugs from your home. We know our plan works, because we take the time to hunt them all and make sure you don't pay for a treatment, and then wake up a month later with a new infestation. SQUIRRELS: our new venting and exclusion service is, by far, more cost effective compared to the old model of killing off all the neighborhood squirrels and then sealing the hole when they're all dead.
- What is your typical process for working with a new customer?
I believe in listening to people's story first before rushing to conclusions about what should or should not be done.
- What education and/or training do you have that relates to your work?
I am a licensed and insured Pest Control Operator in Oregon and Washington with a variety of work experiences in the industry; everything from factories, restaurants, grocery stores, hotels, apartment complexes, low income housing to wildlife and exclusion.