FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I'm just starting this new phase of my career, so I will price my services very reasonably to build a client base.
- What is your typical process for working with a new customer?
Exchange messages. Talk on the phone. Review the challenge. Establish expectations, price and payments. Identify assumptions and constraints, agree on and document the process based upon the customer's needs and skills. Agree to the project phases or steps, clearly define each phase ending deliverable with the desirable outcome. Setup a project schedule that includes a series of review and comment milestones with a review and approval step that brings each project phase the project to a successful close. Agree upon scope and how to manage changes. Review expectations, price and payments.
- What education and/or training do you have that relates to your work?
Although I have an M.Ed. and a BA in Sociology, it is my experience and project outcomes that are most important.