FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Everything is upfront and in writing...no hidden fees. Speaking of fees, hard to handle items do have additional fees. Mountain communities have a $50.00 fuel fee added to the service. Concrete, tires and dirt have additional fees. Paint and liquids or hazards not accepted. Customers can save money by having the items within 10 feet of the trailer for pick up. Sometimes we may need to use stairs or walk a distance to the back yard and that will take time and possibly cause an extra fee. Sometimes Customers don't realize how much junk they really have as it could be scattered and once its all in the trailer the prices could change based on the trailers capacity. It is at the Customers discretion to continue to fill trailer if the estimated capacity has been met, to load more items at a higher cost. If we have to breakdown cardboard to make it fit or shovel items off of ground like wood chips or dirt or gravel there could be an additional labor fee. Every job is different! I'm here to work with you so please don't hesitate to ask questions.
- What is your typical process for working with a new customer?
Communication and knowing that we are both on the same page.
- What education and/or training do you have that relates to your work?
I have common sense and customer service. I have 14 years of pulling doubles , 53 and 35 foot trailers with delivery of cement to medical supplies to food products. I have my hazmat endorsement as well.