What education and/or training do you have that relates to your work?
In addition to taking lessons from and discuss teaching techniques with more experienced instructors - I also attend week long piping summer schools and weekend workshops to improve my playing and experience different teaching techniques that I can use with my students.
What questions should customers think through before talking to professionals about their project?
It is not hard to learn to play the bagpipes but you must practice every day when you start - even if it is just 10 to 15 minutes. If you skip a day or two, you can not make it up by practicing longer the following day.