FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use upfront, flat-rate pricing — no surprises or hidden fees. Every repair or installation comes with clear options so you can choose what fits your budget and comfort goals. Our technicians explain each option before any work begins, and we’ll never pressure you into something you don’t need. We also offer seasonal specials and member discounts through our Smart Maintenance Program.
- What is your typical process for working with a new customer?
Our process starts with a friendly home visit where we take time to understand your system and your comfort goals. We inspect your existing equipment, discuss your needs, and present clear options — whether it’s a simple repair, a system upgrade, or a maintenance plan. Our goal is to help you make an informed decision that fits your home, your budget, and your peace of mind.
- What education and/or training do you have that relates to your work?
Our technicians are fully licensed and EPA-certified professionals with extensive HVAC training and hands-on experience. TG Skyles holds an Oregon CCB license and specialized HVAC/R and Energy licenses. We stay current on the latest heating and cooling technology, smart home integration, and Energy Trust of Oregon rebate programs — all while maintaining the dependable, customer-first service our company was built on.