FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Based on the information you provide we will quote you a tentative price, however without actually seeing the type of material, how much material, how far the material is from the truck and how easily it is loaded, and how much space the items take in our truck. Pricing is based on volume and nature of the material to be loaded. Only after our team has looked at the material and scope of the work can we then give you a firm price. When we arrive, Then the truck team will confirm the final, no-obligation price before any work is done. Please note surcharges apply for items not accepted at the landfill, electronics, TVs, computers, appliances, paint, etc.
- What is your typical process for working with a new customer?
A customer can contact us many ways via Thumbtack, our website, by downloading our app, or phone call. Based on the information you provide we will quote you a tentative, however without actually seeing the type of material, how much material, how far the material is from the truck and how easily it is loaded, and how much space the items take in our truck. When we arrive the truck team will confirm the final, no-obligation price before any work is started and review any surcharges with you for confirmation.