The Grout Smith

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Review Summary

Good 4.2

(14 reviews)

Customers say this pro is a skilled and courteous installer with excellent work quality. Some customers report issues with communication and pricing during estimates. Overall, customers appreciate the pro's professionalism and attention to detail.

AI-generated summary of customer reviews

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Introduction

We are America's tile and grout cleaning, restoration and repair experts! We repair and refurbish almost any type of grout or time problem you might have,

Overview

Hired 16 times

Background checked

5 employees

32 years in business

Payment methods

This pro accepts payments via Cash and Credit card.

Social media

Facebook

Featured Projects

35 photos

Reviews

Good 4.2

14 reviews

5

65%

4

14%

3

7%

2

7%

1

7%

Read reviews that mention:

Dorothy P.

Jun 25, 2024

·

Hired on Thumbtack

Allen, the gentleman who installed the tile on my enclosed porch, was a consummate professional. He was it only knowledgeable but also incredibly considerate and thoughtful.

Details: Entranceway • Floor • 101 - 200 sq ft • Wood • Porcelain • Yes, I already have the tiles

Tile Installation and Replacement

Jeremy S.

Mar 9, 2024

·

Hired on Thumbtack

Excellent company to deal with from beginning to end. They were responsive, on time, professional, knowledgeable, pleasant to deal with, and best of all the quality of the work was terrific.

Details: Bathroom • Floor • Crumbling, stained, or missing grout

Tile Repair

Jon A.

Jan 5, 2024

·

Hired on Thumbtack

We needed repairs on a floor with loose tiles and crumbling grout. They did a great job.

Details: Bathroom • Floor • Loose tile(s) • Cracked tile(s) • Crumbling, stained, or missing grout • Ceramic

Tile Repair

Barbara P.

Apr 7, 2023

·

Hired on Thumbtack

The person who came to do the work was courteous and professional. However the person John that initially gave me estimate neglected to tell me there is no guarantee your grout will be cleaned, The reason given my tile was old. That should have been explained at time contract was being drawn up, not after work was being done. The floor looked no cleaner then when I mop it which is daily. I would have rather replaced flooring if that fact was brought to my attention. Be aware if you hire this company.

Details: Bathroom • Floor • Less than 25 sq ft • Ceramic • Yes, I already have the tiles

Tile Installation and Replacement

Victor W.

May 28, 2024

·

Hired on Thumbtack

This is the worst experience I've had on Thumbtack. In the beginning "Grout Smith" came out and provided an estimate on how much it would cost to grout and seal my entire bathroom. Please note; the bathroom is only 5 years old from a new construction build. I was quoted $900 to do the entire bathroom and shine and buff etc. I was like, ok why not since I'm doing the floor anyway. Once onsite: I was advised the substrate underneath should be completely removed and they have to contact someone to bring the correct grout color. I received a call they wanted to charge me 9K to replace all my tile. This is laughable at this point. They replaced maybe 2 x 2ft area of grout and disappeared and no follow-up calls.. I've posted on Thumbtack for a followup. Basically this company kept my $450 for an incomplete job with no follow-up on a partial return or full return of my $450. I will be reporting this to my credit card company.

Details: Bathroom • Tub / Shower enclosure • Crumbling, stained, or missing grout • Loose tile(s) • Natural Stone

Tile Repair

Credentials

Background Check

John Brice