FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is transparent and packaged by scope, not hourly guesswork. We offer a free discovery call before any commitment. Options range from a $99 self-guided course through full-journey counseling packages. Financial aid appeal support is billed separately. No hidden fees. Custom hours available.
- What is your typical process for working with a new customer?
We start with a free 15-minute call with our Director of Client Services to understand your student's goals and confirm fit. From there, we schedule an onboarding session to map your student's full journey, then recommend the package that matches your goals and timeline. Ongoing sessions follow a consistent, personalized cadence.
- What education and/or training do you have that relates to your work?
Our counselors hold multiple advanced degrees, a UCLA College Counseling Certificate with distinguished honors, and certifications in trauma-informed practice and positive psychology. We are members of the Independent Educational Consultants Association (IECA), the National Association for College Admission Counseling (NACAC), and our local ACAC affiliate. We continue our training on an ongoing basis, including certification in the Strong Interest Inventory for career assessment.