FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Transparency No hidden fees — quotes include labor, prep, and cleanup. Discounts available for larger projects or bundled services. Specialty items (appliances, custom fixtures, premium finishes) are customer-supplied unless noted. Change orders or rush requests are priced separately with your approval. Fair, upfront pricing with clear payment schedules — deposit, progress, and final payment at completion.
- What is your typical process for working with a new customer?
Our Process With New Customers Conversation & Estimate – We start with a quick call or visit to hear your goals, see the space, and provide a clear, written estimate on the spot. Design & Details – We help you choose finishes, colors, fixtures, or layouts (when needed) and finalize the scope so there are no surprises. Scheduling & Prep – Once approved, we schedule your project, order materials, and protect your home before work begins. Professional Installation – Our crews show up on time, complete the work with care, and keep the space clean daily. Walkthrough & Warranty – At the end, we walk the job with you to make sure everything is right. We back all work with a warranty and are here if you need us.
- What education and/or training do you have that relates to your work?
Education & Training 10+ years of experience in painting, remodeling, and home services with hundreds of successful projects across Central PA. Ongoing professional training with industry leaders (Painting Contractors Association, Sherwin-Williams Pro training, and top contractor coaching groups). Subcontractor crews are vetted, trained, and held to our “5-Star Standard” — respectful in your home, detail-oriented, and professionally managed. Strong background in project management, customer experience, and modern home improvement systems to keep jobs on schedule and stress-free.