My Custom Closet

Credentials

FAQs

• What is your typical process for working with a new customer?
  1. We discuss the areas that need organizational installation work. 2. We talk about the type, size, frequency of use, etc of inventory that will go in the closet, pantry, etc. 3. We are often show pictures from Pinterest and other resources that a customer has been interested in achieving in their home. 4. exact measurements are taken 5. specialty pieces, drawer inserts, wood color, wire baskets, accessories, hardware is discussed. Crown molding and specialty trim work is also discussed. 6. a blue print is drawn up in front of the client usually, with their input during the process. 7. a quote is submitted 8. time lines are reviewed and installation date determined 9. 1/3 deposit is requested once the design and quote is accepted by the client 10. materials ordered and/or custom cut 11. Installation day- final payment taken 12. Follow up done 13. Life time guaranteed
• What education and/or training do you have that relates to your work?
  The company owners and installer all come from a Nordstrom background. Bryan was a Store Manager. The exceptional customer service and pride in our work comes from this background. Bryan also managed an Organized Living Store. Bryan and Tim are also very talented at building and creating and have been working with their hands throughout their lives. Bryan also studied architecture in College when he was younger so he has always had a knack for design. Currently Bryan has an MBA and is very professional in running a business. Tim has decades of carpentry work in his background and is a master in his trade. Jill, the office manager, has run a few business and is very good at the details and customer service. Mother of 6 growing children, she runs a tight ship and loves interacting with our clients.