FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide a free in-home estimate that includes the cost of the floor, installation and other materials needed to do a complete job. We offer high quality products and installations and may not be the cheapest quote, but the best quote for quality and customer service. We are with you every step of the way. . We fully warranty our materials and installations. We offer affordable payment options and financing.
- What is your typical process for working with a new customer?
We will follow up the day prior to confirm your appointment. Our owner/design associate will come to your space in our mobile showroom offering 3,000+ products. Once the area is measured and the product is selected, you will receive a down to the penny quote. When the quote is accepted, and deposit made we will order the flooring and schedule your installation. We follow the job through completion to ensure you are 100% satisfied.
- What education and/or training do you have that relates to your work?
Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training several times a year. We visit the home office in Atlanta 2-4 times a year for specialized We meet quartet with our reps from each manufacturer to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We use the same vetted crews daily. Our owner will be onsite to oversee the job,