- What should the customer know about your pricing (e.g., discounts, fees)?
At East Coast Roofing Systems, we feel that pricing is relative to value provided. Roof Replacement Costs vary due to size, materials used, and access. Pricing is determined based on the value of the scope of services/experience.
- What is your typical process for working with a new customer?
- Contact (You reach out to us and arrange a free consultation with one of our technicians) - Meeting (One of our technicians will arrive, conduct a roof inspection, and discuss details regarding replacement) - Timing (We work with your schedule to arrange a convenient time for replacement) - Installation (On replacement day one of our dedicated project managers will stay the day at your home) - Review (We will continue to follow up over the coming days and weeks to make sure you are happy with our work)
- What advice would you give a customer looking to hire a provider in your area of work?
Education, Quality of Work, Overall Communication and Professionalism should be focus points when making a decision as to the installer chosen.