Bridge Home Realty

Thank you for taking the time to share your feedback. We truly value every owner we have the opportunity to work with, and our goal is always to build a strong, long-term relationship centered around communication, transparency, and taking great care of the property. We’re sorry to hear that you felt communication could have been better. We absolutely understand how important clear and consistent communication is when you’re trusting a property management company with your investment. That is something our team takes very seriously, and we make every effort to be available and responsive to our owners throughout the management process. In this particular situation, we made numerous attempts to maintain communication and ensure we were addressing any questions or concerns. Our team reached out by both phone and email, followed up when we did not receive a response, and made ourselves available to speak directly. We also scheduled three separate calls with the goal of having a dedicated conversation, walking through any concerns, answering questions, and making sure we were all on the same page. Unfortunately, we were unable to connect during those scheduled calls as the customer did not join the calls. Whenever we did receive communication from the owner, our team responded and worked to address the items brought to our attention. We genuinely wanted the management relationship to work and would have welcomed the opportunity to sit down, talk through expectations, and find solutions together. Unfortunately, effective property management requires communication and collaboration from both sides, and without being able to consistently connect, we were unable to provide the type of relationship and service experience we strive to deliver. Ultimately, the decision was made to terminate management, and while we were disappointed that we weren’t able to turn the relationship around, we respect that decision. We never want an owner to feel that they are not being heard or supported, and we would have preferred the opportunity to work through those concerns together. We appreciate the time we had the opportunity to manage the property and genuinely wish the owner nothing but the best moving forward. Our team remains committed to providing our owners with proactive communication, accessibility, and a high level of care, and we will continue looking for ways to make that experience even better.