FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don’t charge service fees for repairs or maintenance—you only pay for the work once it’s done. Our pricing is transparent and competitive, with no hidden charges. We also offer promotional discounts during major events, like 20% off for first-time customers during the Eagles' Super Bowl run.
- What is your typical process for working with a new customer?
We start by listening—whether it’s a broken spring, a noisy opener, or a full replacement, we want to understand the issue. After that, we provide honest recommendations, a clear estimate, and can often offer same-day service. For new installs, we walk through design consultations and provide mockup renderings to help customers choose the right look and function for their home or business.
- What education and/or training do you have that relates to your work?
Our technicians have decades of combined experience in garage door systems. Many of us have backgrounds in construction, mechanical trades, and precision repair work. We stay up to date with the latest technology in openers, materials, and safety protocols through continuous on-the-job training and manufacturer certifications.