FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size and condition of your vehicle, as well as the type of service selected. We offer transparent, flat-rate packages with no hidden fees. However, extremely dirty vehicles (e.g., excessive pet hair, mold, or heavy stains) may be subject to an additional charge, which will be discussed before we begin.
- What is your typical process for working with a new customer?
Our process is designed to be simple, convenient, and customer-focused: Initial Contact – You can reach out to inquire about services. Service Recommendation & Quote – We'll ask a few questions about your vehicle (make, model, condition) and your needs, then recommend a package and provide a quote. Scheduling – We’ll book a convenient time and location that works for you. We come to your home, office, or wherever your vehicle is parked. Confirmation & Prep – You’ll receive a confirmation and a reminder before your appointment. We ask that you remove personal belongings from the vehicle before we arrive. Detailing Service – We perform the service with professional-grade products and equipment. If anything requires extra attention, we’ll communicate it upfront. Final Walkthrough – Once finished, we’ll walk you through the results and make sure you're 100% satisfied. Payment & Follow-Up – Payment is accepted on-site (cash, card, or mobile payment), and we’ll follow up with a thank-you and offer future service reminders if desired.
- What education and/or training do you have that relates to your work?
Our team has undergone professional detailing training, including certifications in paint correction, interior restoration, and proper use of professional-grade equipment and products. We stay up-to-date with the latest techniques and industry standards through workshops, manufacturer training, and hands-on experience. In addition to formal training, we bring years of real-world experience and a passion for vehicle care—treating every car like our own to ensure top-quality results.