FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I want my pricing to be a reflection of my quality work while still being a value to my customers. I pride myself in my level of service to go above and beyond. A flat rate is charged. Most pricing will show when you select your issue from the drop down menu. Often times the estimated cost is close to the final cost.
- What is your typical process for working with a new customer?
First off I'm always excited to work with a new customer. It feels good knowing that I have a chance to help someone using my skillset and experience. Dealing with an issue can be overwhelming and stressful. That's why I like to first chat over phone or text to understand the problem, help reduce the worry, and set expectations. Trust is so important. I really try to be accomadating. Life doesn't just pause when you're dealing with issues. I use a combination of phone and remote access to a customer's computer. I keep open communication every step of the way so that they feel comfortable and sense my professionalism towards their personal items. Since I don't follow a break-fix model I try and conclude my work with helpful recommendations so issues do not repeat.
- What education and/or training do you have that relates to your work?
I graduated from Vocational school where my emphasis was on computer repair, builds, and configuration. This included both software and hardware. I also studied electronics as well. With over 15 years of experience, I spent hundreds of hours with hands-on training.