Mentzer Repair Services

Ephrata, PA

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About this pro

How does your service stand out?

We take the time with each customer to understand the problem they are having, the experience level they have, and after the sale/repair is complete we offer full remote support if there are any further issues. We fully stand behind our work and love helping people!

What do you enjoy about the work you do?

We get to have fun every day; learning, hacking, understanding, communicating, modifying, tinkering, soldering, and much more!

Location

Ephrata, PA 17522

Years in business

6

Number of employees

3

Times hired on Thumbtack

35

Reviews

31 Reviews
  • Marissabell V. Jan 13, 2016
    How much would it be too fix my iphone screen?..
  • Sarah S. Jan 9, 2016
    Fixed my computer!
  • Suzanne M. Oct 19, 2015
    Computer Repair
    Verified Review
    Fixed timely and got all my personal things off a spent hard drive that the apple store said they could not and would have to send to California. also they said it would be costly but Mentzer was very reasonable
  • Marissabell V. Jan 13, 2016
    How much would it be too fix my iphone screen?..
  • Sarah S. Jan 9, 2016
    Fixed my computer!
  • Suzanne M. Oct 19, 2015
    Computer Repair
    Verified Review
    Fixed timely and got all my personal things off a spent hard drive that the apple store said they could not and would have to send to California. also they said it would be costly but Mentzer was very reasonable
  • Craig H. Sep 11, 2015
    Though my five year old Lenovo laptop was useless after XP got torched by Microsoft. But MRS blanked the hard drive, ran some scans, and installed Windows 7; got me a new battery too. Now I have another useful computer tool. Inexpensive and thorough. Good work.
  • William G. Jun 25, 2015
    Printer Repair
    Verified Review
    Very pleasant - Very helpful - Did everything he could. Can't ask for more than that. Thanks, Tim
  • Jason M. Jun 24, 2015
    These guys helped me out and were super nice and easy to talk to. My computer wouldn't turn on and they got her running again real fast with no charge. Will be my first stop if anything happens in the future. Big thanks again guys
  • Barry M. Jun 23, 2015
    Brought in our old Dell laptop, Kris called me the next day and explained that the motherboard was bad(was replaceable) but still wasn't worth the money. Ended up buying a new computer and they helped us set everything up. Great experience! Beats Staples & Best Buy.
  • Mike D. Apr 9, 2015
    Quick turn-around. Responsive on phone and thru email. Repaired my wife's cracked iPhone screen along with my XBox Elite. All set and both running like new! 90-day warranty on repairs.
  • Pat D. Apr 9, 2015
    Tim has been my "go-to" guy for ALL my electronic equipment: computer, smart phone, digital camera, printer, external hard drive for several years. There is NOTHING that he has not been able to fix. He also is fantastic for computer "lessons". I would be lost without him.
  • Joe G. Apr 4, 2015
    Out of all the people we had work on our computer Tim went above and beyond what we had expected. He helped us both in his shop and at home, he answered our questions in a way we could understand. I would highly recommend him to anyone with computer issues.
  • Mimi E. Mar 11, 2015
    Was recommended by another computer shop about 30 minutes away; happy to know I can find good local service in Ephrata! Brought in an old computer tower that needed Windows 7 on it and they delivered, also gave me a RAM upgrade as well to boot for under $200! They communicated the whole time about what was going on and also they were friendly and technically knowledgeable.
  • Sandra H. Mar 10, 2015
    Computer Repair
    Verified Review
  • Mike S. Feb 14, 2015
    Helped reset my Samsung Galaxy tablet because we forgot the password. You guys are the bomb!!!
  • Annie C. Feb 12, 2015
    Data Recovery Service
    Verified Review
    Recovered my data, did a great job! Thanks you guys!
    Replied to Annie C. - Apr 19, 2015

    You are quite welcome, and thank you for the referral from your friend to fix his Samsung AIO computer! Appreciate it!

  • Bill W. Jan 11, 2015
    Phone or Tablet Repair
    Verified Review
    2 THUMBS UP for Mentzer Repair Service
  • Alyssa S. Dec 24, 2014
    Phone or Tablet Repair
    Verified Review
  • Joe W. Dec 23, 2014
    Data Recovery Service
    Verified Review
    Tim tried to recover files from my hard drive. My problem was more complex than his equipment could handle but I found him to be both knowledgeable and pleasant to deal with. I will certainly use his services again when I run into something beyond my ability again.
  • Melinda M. Dec 23, 2014
    Computer Repair
    Verified Review
    Great people, great service. I had two MacBooks repaired (RAM installation in one, new hard drive in the other) and Tim got them both done in a very short time right before the holidays. Very responsive to email and phone inquiries. Convenient Saturday hours.
  • Marge K. Dec 17, 2014
    Phone or Tablet Repair
    Verified Review
    Mentzer did a great job! They responsed quickly with a low quote and had my item done in a few short days. I would highly recommend them.
  • Eric F. Nov 17, 2014
    Computer Repair
    Verified Review
    Decided not to go with the service as it was for a friend who decided to go another route. However, Mentzer Repair Services responded asap, was very informative, sounded very fair, and I feel lived up to it's good reputation. If I ever have a problem they can fix I will definitely chose them. Thanks
  • Russell O. Nov 3, 2014
    Computer Repair
    Verified Review
    They put 2 gigs of memory in my Toshiba laptop. Did it while I waited and only took approx. 5 minutes. Very satisfied.
  • Charles R. Oct 10, 2014
    Computer Repair
    Verified Review
  • Stephanie B. Aug 24, 2014
    Data Recovery Service
    Verified Review
    Tim was amazing to work with and completely understanding with my situation. He offered really good work for a very reasonable price. I would absolutely recommend him to anyone in need of his services.
  • Craig K. Jul 30, 2014
    Computer Repair
    Verified Review
    Prompt. Greeted like a customer they wanted to earn and keep. Impressed by the Thumbtack experience as well.
  • Kasey K. Jun 30, 2014
    Data Recovery Service
    Verified Review
    Excellent. They were able to repair my laptop and reference me to someone to get my hard drive data. They were very informative as they worked on my laptop and timely.
  • Rebecca K. Jun 18, 2014
    Computer Repair
    Verified Review
    Tim and his staff have either fixed every computer/X-box/smartphone problem I've brought their way, at a reasonable rate, or have (on only one occasion) told me honestly that it wasn't worth fixing; i could get another one for less money. They are always courteous, honest and informative. So glad I found them in the Ephrata area!
  • Claudia T. Jun 2, 2014
    Data Recovery Service
    Verified Review
    I had a cheap USB flash drive that I couldn't power up. The IT guy at my work told me he couldn't fix it and this one is not repairable. I had some important school work and pictures, which I hadn’t back-up somewhere else. After calling a couple of computer repair stores with no luck, I decided to post my request on Thumbtack. Mentzer Repair Service was the only one responding. I send him the flash drive and got a call the same day he received my drive. I was so happy when he told me he could fix it. The next day he told me that he made a CD with all the information and even fixed the flash drive. I’m very satisfied with the service I received. Not only was he very friendly, but also could he fix something that nobody else I asked could. Thank you very much! I would recommend this company any time!
    Replied to Claudia T. - Apr 19, 2015

    Glad to be able to have helped in such a taxing situation! Thank you again for your praise, we strive to give good service! Tim

  • Linda A. Nov 4, 2013
    Apple Computer Repair
    Verified Review
    Tim did a fabulous job! He knows about Apple computers and he was so helpful. He diagnosed the problem, corrected it, got the computer working and even cleaned out "stuff"! He was so friendly and knowledgable and encouraging to us. I will definitely call him again if the need arises.
  • Michael Z. Sep 21, 2013
    PC Computer Repair
    Verified Review
    I took my Compaq laptop in because, upon starting, the computer would cycle on and off as it tried to start up. When I first reached out to them, they suggested it might be the hard drive or the RAM. I had tried these repairs; therefore, I took the computer in to have them look at it. I took it in on a Saturday afternoon, and they had a call back to me Monday morning. They were able to determine that it was a problem with the motherboard. I was told the repairs could be done but that, with the price of computers today, repairing might not be the best option and my money might be spent better elsewhere. Tim, the owner, gave me some suggestions for computer brands to try. Overall, Tim was fantastic to work with and is just a real nice guy. I will recommend him to family and friends. He is knowledgeable, informative, friendly, honest, and timely. You can't go wrong taking your computer troubles to him. I am thankful for the time he spent talking with me about my computer, educating me as to what was wrong, and giving me suggestions for replacing it.
  • Amanda M. Aug 23, 2013
    Cell Phone Repair
    Verified Review
    Knocked my iPhone4s off the bed, cracked the screen badly, shards peeling off. I searched the Internet for a repair option. I found this shop in Ephrata and they were awesome. Gave me an appointment the same day, fixed the screen in under an hour for the price they quoted (less than the mail away places and much less than swapping for a refurbished phone). They even gave me a deal on replacing the battery while they had the phone open. In short, smart, reasonable, helpful service. So nice in these days of built-in obsolescence to find skilled people who care enough to fix things and fix them well. I'll be a return customer when my next gadget breaks. i highly recommend their work.
  • John M. Jan 17, 2013
    Cell Phone Repair
    Verified Review
    I was able to make an appointment on their website for a time over my lunch hour. They repaired the item, to my surprise, while I went for lunch. They were able to test our game system and make the repairs necessary. It's great to have a local company that can repair game systems.

Q&A

What education and/or training do you have that relates to your work?
Always, online reading, certifications, training, social networking, face to face networking.
Do you have a standard pricing system for your service? If so, please share the details here.
Not complicated at all, it's FLAT rate, with free estimates!
How did you get started doing this type of work?
My father gave me a computer when I was 5 and that was the end of the story, also when I got a telephone line and a modem! (BBS Days)
What types of customers have you worked with?
We handle computer sales & service (laptops, desktops, pda's, smartphones, Iphones, Android, etc.). We also offer Video Game Console Repair services, Ipod/MP3 Player/GPS Repairs. Our estimates are free, and we offer fast friendly service with a smile! Sincerely, Tim Mentzer Owner
Describe a recent project you are fond of. How long did it take?
Fixed a KitchenAid mixer!
What advice would you give a customer looking to hire a provider in your area of work?
We are friendly, knowledgeable, and not a big box retailer. We offer service like it was back in the 1950s!
What questions should customers think through before talking to professionals about their project?
We love what we do!