FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every estimate is free. Insurance jobs are priced in Xactimate, the same software adjusters use, so the numbers line up with your claim. For jobs you pay for yourself, you get a written, itemized quote before any work starts. If anything changes, we talk to you before doing it.
- What is your typical process for working with a new customer?
For emergencies we come out fast and stop the damage first. Then we inspect, take moisture readings, and photograph everything. Next you get a clear scope and price. During the job you get regular updates until it's finished. On insurance claims, we deal with the adjuster for you.
- What education and/or training do you have that relates to your work?
IICRC WRT (Water Restoration Technician, S500 standard). IICRC AMRT (Applied Microbial Remediation Technician, S520 standard). Certified in Xactimate. NORMI member. PA Home Improvement Contractor #PA051283.