FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As an restoration contractor, it is important to be transparent with your pricing and to clearly communicate any discounts or fees to your customers. Here are a few things that customers should know about your pricing: The cost of materials: Be sure to explain the types of services and product materials you offer and the costs associated with each option. Labor costs: Let customers know how you charge for labor, whether it's by the hour or by the project. Any additional fees: If there are any fees for disposal of old insulation or for any other services, be sure to clearly communicate these to your customers. Discounts: If you offer any discounts for bulk orders or for repeat customers, be sure to let your customers know about these opportunities to save. By clearly communicating your pricing to your customers, you can help to build trust and establish a positive working relationship.
- What is your typical process for working with a new customer?
As a restoration contractor your typical process for working with a new customer may involve the following steps: Initial consultation: You may start by meeting with the customer to discuss their expectations and assess the project as a whole. This may involve an inspection of the space where materials will be installed, as well as a discussion of the customer's budget and any specific preferences or concerns they may have. Quotation: Based on the information gathered during the initial consultation, you can provide the customer with a quotation for the work. This should include an itemized list of the materials and labor costs, as well as any additional fees or discounts that may apply. Scheduling: Once the customer has accepted your quotation, you can schedule the work to take place at a time that is convenient for both you and the customer. Preparation: Before starting the project, you may need to prepare the space by moving any furniture or other items out of the way, covering floors or other surfaces to protect them, and setting up any necessary equipment. Installation: You can then proceed with the installation of the insulation, following all necessary safety protocols and working as efficiently as possible to complete the project in a timely manner. Cleanup: Once the installation is complete, you should tidy up the space and remove any debris or materials that were used during the project. Follow-up: After the project is finished, you may follow up with the customer to ensure that they are satisfied with the work and to address any questions or concerns they may have.
- What education and/or training do you have that relates to your work?
We are all IICRC WRT S500 Industry Certified