FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear and upfront pricing with no hidden fees. When you call us, we ask for details about your situation so we can provide an accurate estimate before we dispatch a technician. Our rates are very competitive for the Pittsburgh area, and we always aim to provide the best value for the professional service we deliver.
- What is your typical process for working with a new customer?
Our process is designed to be as fast and stress-free as possible. When a new customer calls, our dispatch team collects the necessary details about the lock or security issue. We then provide a clear time of arrival and a price estimate. Once our technician arrives on site, they assess the situation in person, confirm the plan with you, and complete the job efficiently.
- What education and/or training do you have that relates to your work?
Every technician on our team undergoes rigorous background checks and extensive hands-on training before going out into the field. We stay up to date with the latest industry standards and regularly train on new technologies like advanced smart key programming, high-security commercial locks, and modern access control systems.