FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide a detailed, transparent estimates based on materials, labor, and other relevant factors. Factors that can affect the budget include the size, scope, and difficulty of the project. Easy Siders offers several financing plans to help fit your budget including deferred interest options, No Payment/No Interest options as well as 5-year and 10-year financing. For the most part we know what kinds of surprises we may run into during a project, and they are addressed in our contracts. However, unexpected things do occur, but we maintain open communication throughout the project, and you will be immediately notified of any unexpected expenses. If the scope of the project and the agreed terms of the original contract are not changing, there will be no additional charges.
- What is your typical process for working with a new customer?
Sales consultation – Your salesperson will take as much time as needed to ensure all details are covered and answer any questions. The sales meeting usually takes 30-90 minutes. Estimate – A detailed Estimate will be provided for your project. Your Salesperson will discuss the plan with you, explain the details, and answer questions. Design – Larger or complex projects may involve several visits to refine ideas and come up with the perfect plan. Approval – Once you approve the project, a deposit will be collected, and the contract will be processed. Materials will be ordered immediately to avoid supplier delays. Pre-Production – Once the materials arrive, your project will be scheduled. One week prior to the project start, we will contact you to confirm the start date and address any changes to scope, plans or direction. Production – There will be dust and noise, but we make every effort to limit it whenever possible. We respect your personal space and that of your neighbors and make a point to be as professional and unintrusive as possible. Completion – Your project will be as good as or better than expected. The team will perform a final cleanup of your property. The best part of any project is finishing day, and all prior steps have been building to this moment – Time to Enjoy! Follow Up – We’ll book a visit for 3-5 days after project completion. This gives you time to experience your new home improvement without us there and then decide if there is anything else that needs to be addressed. We Are Here for You! – We always appreciate referrals and reviews; they are important to us! We’d love you to show off your new home improvement to friends and family and are happy to provide you with photos of before, during, and after construction.
- What education and/or training do you have that relates to your work?
Our contractors have all been vetted by Easy Siders and have proven their skills and professionalism over many years of working in the field. We stand behind our Workmanship and offer a 1-Year Workmanship Guarantee and a 100% Customer Satisfaction Guarantee. We can provide referrals. We follow OSHA safety standards and are Lead paint certified. We have stringent quality control procedures and conduct regular inspections to ensure top-notch workmanship. We hold regular safety meetings to discuss potential hazards and review safety practices. We conduct regular inspections of all equipment and tools to ensure they are in good working condition. Regularly assess the work site to identify potential hazards and implement measures to mitigate them. Require employees to report all safety concerns and near-misses without fear of reprisal.