FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For small repairs & leak diagnostics: $150 gets us on site and gives 1/2 hr. to fix the problem. Any time in excess of that 1/2 hour is charged at $75 per hour. Roof replacements are estimated on a per-job basis for free.
- What is your typical process for working with a new customer?
We have an outstanding receptionist who takes calls and responds promptly to emails. When someone calls, she will answer questions and set up a time for a free consultation. An expert Joyland Consultant will arrive on time, do an entire roof inspection, listen for what the customer's goals & concerns are, and then advise on the best course of action. As soon as we are contracted to do the work, we put the job on the calendar, communicate pre-job details with our customer, order materials, and transfer details to the job foreman. On the day of the job, the foreman introduces himself and the crew, and work commences. There is a final-job inspection checklist filled out once work has been completed to ensure the highest quality work has been done.
- What education and/or training do you have that relates to your work?
- Manufacturer certification (GAF MasterElite contractor, RPI EPDM certified) - Angie's List Super Service provider - In-house installation training for all employees