FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have a standard trip charge of $80.00 which is waived upon signing a contract to use me for an installation. For service work it's the same $80.00 to show up at the door. Afterwards pricing is dependent on the repairs needed. I utilize straight forward flat rate pricing for service work.
- What is your typical process for working with a new customer?
Ideally I start by visiting the homeowner in their home and just having a conversation with them as to what they'd like to see accomplished. Then I thoroughly discuss all of their options and tailor a system to their individual budget. If financing is needed I walk the homeowner through the entire process.
- What education and/or training do you have that relates to your work?
I have a universal EPA certification and all of the appropriate business licensing and insurance.