FAQs
- What education and/or training do you have that relates to your work?
Certified by the IICRC, the Institute of Inspection, Cleaning, and Restoration Certification, as a professional carpet cleaner. Register Number 70175300.
- What types of customers have you worked with?
Residential houses and commercial buildings (office buildings, apartment complexes, medical offices, restaurants, and more)
- What advice would you give a customer looking to hire a provider in your area of work?
1. Check Certifications: Ensure the provider is certified by a recognized organization like the IICRC. This guarantees they are trained in the latest cleaning techniques and standards. Our Answer: Steam Hippo Carpet Cleaning technicians are certified by IICRC as professional carpet cleaners. 2. Read Reviews: Look at customer reviews on platforms like Google and Thumbtack to get an idea of their reputation and service quality. Our Answer: Steam Hippo Carpet Cleaning has a 5-star rating on Google and is a Top Pro on Thumbtack! 3. Understand the Cleaning Methods: Ask about the cleaning methods the provider uses and if they are safe for your family and pets. Our Answer: Steam Hippo Carpet Cleaning offers steam cleaning (hot water extraction) services; this method is considered one of the best modern cleaning methods for carpets and upholstery. All of our chemicals are safe for your family and pets. 4. Clarify the Drying Time: Inquire about the expected drying time and any precautions you need to take during that period. Our Answer: Typically, carpets dry in ~8-10 hours after hot water extraction cleaning. They are slightly damp (never overly wet) after service; for faster drying, we suggest opening windows and/or setting up a fan / air mover to enhance airflow and speed up the drying process. Avoid moving furniture back into place until the carpet is completely dry.