Window Genie of Malvern

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Introduction

Window Genie of Malvern is your professional source for all your window cleaning, window tinting, pressure washing, gutter cleaning and more. We are licensed and insured and all of our technicians are background checked and uniformed, and drive fully wrapped vehicles. We take great pride in caring for the needs of our customers and employees. We understand that quality work and happy technicians is the key for us to manage a growing business model a support the community that we live in.

Overview

Hired 7 times

Verified business

6 employees

31 years in business

Business hours

SunClosedMon9:00 am - 3:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook

Projects and media

14 photos

Projects and media

14 photos

Specialties

Building height

,

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Great 4.7

40 reviews

5

83%

4

10%

3

5%

2

0%

1

2%

Carolyn D.

Jun 20, 2017

Window Cleaning

Diane F.

Oct 2, 2016

Past Customer

Jul 1, 2019

·

From Google

everything went smooth and the results were great

Window Genie of Malvern's reply

Thank you for your review. We appreciate your repeat business. We look forward to servicing you in the future.

Past Customer

Jul 1, 2019

·

From Google

excellent job on power washing and gutter cleaning

Window Genie of Malvern's reply

Thank you for the 5 star review and for the customer referrals. We truly appreciate your business.

Past Customer

Sep 1, 2019

·

From Google

Window Genie came out the same day I requested to give me an estimate on a large amount of work to be done on the exterior of our house that needed to be done quickly before listing for sale the following week. They emailed the estimate within hours; essentially was a full menu with itemized prices. I selected the work I wanted done, passed on what I didn't feel I needed, and the work was scheduled for the same week!I would give five stars on that alone. The crew did an amazing job and the work was done quickly and professionally. They even gave me a can of their special cleaner for me to use on my interior windows (I had decided to do that myself and they saw me using glass wipes and gave me their professional cleaner.)However, I must report that Window Genie went above and beyond even this in their outstanding service. I had actually contracted a different local company to clean my gutters and windows, as they had given me a slightly lower price and promised to do the job midweek. When this other company didn't show on the appointed day, I called their number and was told "they would never have guaranteed a specific day," (a lie, as I would only have hired them if they could perform the job THAT WEEK as I was preparing to list my home for sale). They said they would "see if they could get a crew to come by" and did in fact send two men to do the job...who promptly told me I must have misled the service representative about the size of my home, because there was "no way they could do the job for the stated price". I was absolutely floored by the attempt at a bait and switch. I know that I was accurate in the description of my house and the square footage. When I asked this other company what the cost WOULD BE then to do the work, they gave me a price THREE TIMES their estimate.I immediately called my Window Genie service representative and asked if it would be possible to add gutters and windows to my job (they were power washing the walkways, porch, and front of the house). She said absolutely, we will take care of everything, no worries...and still performed this extra work on the same day I had scheduled.So, needless to say, I am thrilled with the job they performed, and their outstanding customer service. Thank you, Window Genie!!!

Window Genie of Malvern's reply

Credentials

Business Verified

Window Genie of Malvern verified

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Since every job is unique, our professionals will come to your home or conduct a virtual estimate and walk you through the cleaning process. How long it has been since your previous (if any) professional window cleaning, how many windows you have, the square footage of your house, concrete and gutters are taken into consideration when providing you with a price.
What is your typical process for working with a new customer?
Our professional estimator will provide you with an in-home or virtual estimate (your choice). We will then schedule a time for our professionals to clean, protect and beautify your home. Our work is backed by a Streak Free Guarantee and our Window Care Program offers discounts based on frequency of service.
What education and/or training do you have that relates to your work?
Window Genie professionals are fully trained and insured. We use state of the art equipment and products to deliver superior results and treat your home with respect. We are a member of the International Window Cleaning Association and International Window Film Association.