FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive pricing while keeping everything clear and upfront. Each project comes with a detailed, written estimate, so you’ll know exactly what’s included before we begin. There are no hidden fees, and if the scope changes, we review options with you first. We also provide seasonal promotions and flexible options to help fit a variety of budgets.
- What is your typical process for working with a new customer?
Our scheduling team will set you up with an estimator at a time and date that works best for you. The appointment typically lasts about an hour. During the visit, the estimator will review the scope of work, walk around the project with you, take pictures and measurements, and then present you with a quote on the spot. They’ll also discuss different options to make sure the plan fits your needs. Once the project begins, our team follows our proven 7-Step Process, which ensures everything runs smoothly—from careful prep and daily communication to a detailed walkthrough at the end. Our goal is always the same: to make the experience stress-free and leave you thrilled with the results.
- What education and/or training do you have that relates to your work?
Our founder, Tom Heiler, graduated from Temple University and built Heiler Painting with a strong focus on professionalism and customer care. Our team is highly trained in residential painting techniques, surface preparation, and safety practices to ensure consistent, high-quality results. We are also EPA Lead-Safe Certified, which means we’re trained to work safely and responsibly in homes built before 1978 that may contain lead-based paint. In addition, our painters and project managers bring years of hands-on experience, with a specialty in historic home restoration where precision and care matter most.