FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As a homeowner, we know budgeting is important. We offer a complete down-to-the-penny project price which includes everything from removal and disposal of the existing floor, furniture moving, material, installation, and any needed trim work, with no change orders. Once we give you a price, it stays that way unless there is something unforeseen once we remove your existing flooring. We don't have any price gimmicks or "one week only sales". There are no "buy 2 rooms get 1 free" type of stuff. We offer the best products direct from national manufacturers, using qualified installers, at an everyday value.
- What is your typical process for working with a new customer?
We book a free in-home consultation for you with a Design Associate. You will receive a call beforehand so the Design Associate can introduce themselves and learn more about your project. On the day of your appointment, the Design Associate will arrive on time in our Mobile Flooring Showroom. They will talk with you further about the project, measure your floors, and bring in samples to look at under your lighting and with your decor, help you choose the perfect solution and provide a down-to-the-penny proposal for your flooring project. After reviewing the proposal, you can talk about payment options and make your final decision. We ask for 50% down to get the project started (this can be less if using financing), then order the material and get your installation scheduled once it arrives at our warehouse. We treat your home as if it was our own, removal and replacement of furniture is included, as is clean up of the flooring area after installation. We will keep you informed on the estimated time of arrival for the material and expected installation dates.
- What education and/or training do you have that relates to your work?
Everyone in the Floor Coverings International family receives hundreds of hours of computer-based and hands-on training, and on-going training occurs throughout the year. We meet often with our reps from each manufacturer to learn the latest styles, installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for insurance, certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.