- What should the customer know about your pricing (e.g., discounts, fees)?
our prices are fair & consistent & no hidden charges or surprises
- What is your typical process for working with a new customer?
we set the expectations high. from the phone call scheduling the visit to the actual service visit itself, we are fair & upfront with our customers . we make sure that they know what to expect price-wise & also mechanically wise. Meaning when our technician shows up,you wont get just another guy saying that you need $500 in parts without you really understanding why... we don't believe in leaving our customers in the dark. What we do (after we discuss what the problem is) we sit down with our customers & discuss ALL OF OUR SUITABLE OPTIONS. so if we could save you from that $500 bill this year by just replacing a $80 part, guess what.. that will be listed on the option sheet... Our intentions is not only to provide quality heating & a/c service, but if we save our customers money as well providing that exceptional service, then that's a win-win situation for both of us..
- What education and/or training do you have that relates to your work?
All of our mechanics attended trade schooling (for hvac) prior to employment, & also we attend manufacturers trade classes twice a year so we stay competent on newer equipment to better assist our customers