FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do a wide range of projects and price can differ accordingly. Mr. Handyman of Newtown and Yardley has a friendly staff of office professionals to communicate with you. They can help answer any questions you may have about the repair or about how we work. They manage the schedule, will remind you of our visit and follow up afterward to make sure you are happy. They can communicate with you by phone, email or text message. If you request an estimate they can usually provide a general price estimate over the phone based on similar jobs we've done or after talking to a technician.
- What is your typical process for working with a new customer?
We will ask you about your project or list. We may request that you text or email pictures. Pictures help the office to estimate the time the project will take so we can schedule our technicians efficiently. They help the technician to be prepared. We will explain how we work and we will schedule your job, You will get an email booking confirmation that also has tips to help us work well together. Before our visit you will get a reminder email and a call or text from the Mr. Handyman of Newtown and Yardley office to confirm. When the technician dispatches to your job you will get an email with the technician's picture and bio.
- What education and/or training do you have that relates to your work?
Our technicians all have an average of 20+ years of experience in home improvements and repairs. Some also have extensive experience doing commercial repairs and maintenance. We train them on our process, including how to communicate well, complete the job to the customer's satisfaction, protect the work area, and leave the area clean. We have regular team meetings where we will discuss best practices, safety issues, including those related to COVID.