FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For homes that have not been thoroughly cleaned on a regular schedule, an initial deep cleaning may be necessary. This allows us to bring your home to our highest standard before beginning subscription service. To accommodate this, we offer two options: 1. Phased Deep Clean: We can break down the deep cleaning into segments over the first 2-4 visits, spreading the cost and work across your first few month of service. 2. One-Day Deep Clean: For a faster result, we can complete the entire deep clean in a single visit at a separate deep-clean rate. This gets your home ready for recurring service in just one day.
- What is your typical process for working with a new customer?
Our process is designed to be simple, fast, and transparent. Instant Quote: Just tell us which rooms you want cleaned, and we'll send you a detailed, no-obligation quote right away. Your Custom Plan: Based on your needs, we'll match you with the "Scrubscription" plan that's right for you. Your First Clean: We'll schedule your first cleaning and send you the name and photo of your dedicated professional before they arrive. Enjoy Consistent Service: After your first visit, your recurring cleaning schedule is set. You can relax knowing your home will be consistently clean on your chosen day and time.
- What education and/or training do you have that relates to your work?
Our professionals are thoroughly trained in advanced cleaning, sanitization, and disinfection techniques. We are committed to ongoing education to stay up-to-date on the latest best practices and safety protocols, so you can trust your home is in expert hands.