FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair, upfront, and transparent—no surprise fees. Costs are based on the scope of work, equipment, and labor required to do the job correctly. We focus on value, reliability, and long-term performance rather than cutting corners. When available, we also help customers explore financing options and cost-effective solutions that fit their budget.
- What is your typical process for working with a new customer?
Our process is simple and transparent: 1. We start with a conversation to understand your needs and concerns. 2. We perform an on-site evaluation to assess your system or space properly. 3. We provide a clear, detailed estimate with options when available. 4. Once approved, we schedule the work promptly and keep you informed throughout the project. 5. After completion, we walk you through the work done and answer any questions. Customer satisfaction and clear communication are priorities from start to finish.
- What education and/or training do you have that relates to your work?
I have years of hands-on HVAC training and field experience working on a wide range of residential and commercial systems. I stay current with manufacturer specifications, local codes, and industry best practices, and I regularly work with high-efficiency furnaces, heat pumps, AC systems, ductwork, and ventilation. Ongoing learning is important in this trade, and we continuously improve our processes to deliver better results for our customers.