FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is transparent and tailored to your specific needs. Here’s what to expect: 1. Custom Quotes: Since every project is unique, I provide estimates after discussing your requirements. 2. No Hidden Fees: The quote you receive includes all labor, materials (if applicable), and travel costs). 3. Discounts: I occasionally offer promotions for first-time clients or bundled services—just ask! For the most accurate pricing, message me with details about your project. I’m happy to work within your budget while delivering great results!
- What is your typical process for working with a new customer?
I strive to make every project smooth and stress-free! Here’s how it works: 1. Initial Contact: You’ll reach out via Thumbtack, and I’ll respond promptly to discuss your needs. 2. Consultation: We’ll have a quick call or message exchange to clarify details (e.g., scope, timeline, budget). For some services, I may schedule an in-person assessment. 3. Custom Quote: I’ll provide a transparent estimate with no obligation—you’ll know exactly what to expect. 4. Booking & Confirmation: Once you approve the quote, we’ll lock in the date and any prep needed (e.g., deposits, materials). 5. Service Delivery: I’ll arrive on time, fully prepared, and keep you updated throughout the process. 6. Follow-Up: After completion, I’ll ensure you’re thrilled with the results and address any questions. Open communication is key—I’m happy to adapt to your preferences!
- What education and/or training do you have that relates to your work?
HVAC Certification – Completed an accredited HVAC program at TECH ZONE HVAC School, where I studied refrigeration theory, system design, installation, and troubleshooting. – Earned my EPA Section 608 Universal Certification for safe handling of refrigerants. Plumbing License & Apprenticeship – Served a 2‑year plumbing apprenticeship under a master plumber with BNK Plumbing & HVAC Services, learning residential and commercial piping, fixture installation, and water‑heating systems. – Passed my state journeyman/plumber’s licensing exam in 2023.