My pleasure! You didn't leave us a lot of work!
I contacted the customer several times, via the email I was originally contacted through, to let her know our situation 3 or 4 times, which there was no phone number available on. I can't control the situation, and as soon as I get a copy of the dc#, I will happily provide it. (no one was injured, by the way). I have made several attempts to reschedule, all of which have been unanswered. Again, we apologize for the inconvenience and was happily offering a free cleaning to show good faith. I did respond to all communication, including returning a call, that was unanswered. I have nothing to dispute, as you clearly stated why we were unable to keep the appointment.
I am sorry you are confused about the deal. 3 hours is 3 man hours, which is a basic rate at which cleaners base their charges. 3 hours can be performed by one person in 3 hours, two people in 1.5 hours, and three people for 1 hour. Everyone in this industry charges per man hour. The two girls who went to your friend's house were there for 2 hours (which is 4 man hours) and the job was completed, your friend was thrilled. Im sorry you felt mislead, 3 hours is 3 hours from Dirty Deedz Cleaning Crew.
Im glad the girls took care of everything for you!
Im so happy to hear!