Q. Describe the most common types of jobs you do for your clients.
A. Updating a old heater or air conditioner with a new model heater or air conditioner. Replacing all old equipment.
Q. Describe three recent jobs you've completed.
A. Just installed a heater the customer had to save for a year. I kept the same price as last year, even though the pricing of the equipment went up. I realized that helping this person made me feel good. I performed a duct cleaning in a house about a hundred years old an pulled out so much dirt and dust mites it almost filled my industrial sized vacuum. I sold him an electronic air cleaner to keep the house in good breather order. He also had a humidifier installed that I gave a discount because of the purchase of the electronic air cleaner.
Q. What advice do you have for a customer looking to hire a provider like you?
A. When hiring a contractor see if they have good reviews. Ask how long in business? How much is the service charge? Do you have any referrals that you would like to give? Ask if the company is a member of Angie's List or the Better Business Bureau? I think the most important thing that I always go with is your gut feeling on whether this company is a rip off or a company that wants my business and TRUST. So that is my advice for hiring a contractor. One more thing never pay for the entire installation in full. Normal pricing is half down for deposit and half on the completion of work that has no distinction with MODEL NUMBERS. Thanks for reading my insight on this. Jeff
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. I wish I knew that all companies depend on good help. So when an unqualified service technician makes something unsafe or even worst than before he came to fix it. Experience is the key in this industry. No other remedy. So when I hire technicians, I test them right from the interview. They have to meet with company guidelines. The bottom line with knowledge comes the power to achieve.
Q. What questions should a consumer ask to hire the right service professional?
A. The first question that I would ask is pricing of what you are inquiring about. The very next question would be are you licensed and insured. Make sure that you verify with proof of licenses. The third thing is affiliation with groups like Angie's List, etc. Referrals Referrals Referrals.
Q. What important information should buyers have thought through before seeking you out?
A. Before seeking out our services for installation or service. I would have information that is important to what I am trying to get done. The one thing that is very important to me is warranties. How long is the PARTS covered for. . How long is the LABOR covered for. Is the warranty transferrable if I sell my house. Is there anything I have to do as a home owner not to VOID my warranties. Our company is second to none when it comes to quality and value. See for yourself and give us a call for all your HVAC requirement.
Q. Why does your work stand out from others who do what you do?
A. With over 25 years experience and still in my low 40's, I love what I do. It is what I am good at, and it is with my experience that I am able to do what most other contractors can not do. I always tell my friends that proof is in the pudding. I established my business by being honest and fair to my customers. I know this is what I am truly meant to do in life. By the value and the workmanship we set our commitment to keep customers satisfied with fair pricing and value for your hard earned dollars.
Q. What do you like most about your job?
A. I like that everyday is different. I like to be challenged with obsticles that get between myself and the goal at hand. I like to troubleshoot and fix things electical. I like to install heating and air conditioning equipment, because I like to work with hand tools and sheet metal tools. My day always goes fast and I achieve at the end of most days what I set out to do.
Q. What questions do customers most commonly ask you? What's your answer?
A. How much is our service charge? The answer to that is $89 diagnostic and repair charge for first hour. In center city it is $99 for the diagnostic and repair charge. For commercial it is $139.
Q. Do you have a favorite story from your work?
A. My second grade teacher became my customer by coincidence.. She complained that her heater was shutting off and blowing cold air from time to time.. I examined and found a giant crack in her heat exchanger. I showed her with the camera inspection. She was so thankful. I feel like I saved her from getting sick and even worse. She is my customer that has supplied me with many friends and family. As she was thankful for being thorough to me. I am thankful for her loyalty and good word to others.
Q. What do you wish customers knew about you or your profession?
A. How energy efficient models these days are so much more efficient than high efficiency units made even five years ago.
Q. How did you decide to get in your line of work?
A. In 1884 my grandmother had her heating and air conditioning work done. She noticed the detail and all the skills that you needed to perform the installation. She always knew I like to build things and work with tools. So she suggested it to me. I took her advice and grandma if your looking down on me from heaven. I love you and thank you so much for guiding me in a profession that I love to do.
Q. Tell us about a recent job you did that you are particularly proud of.
A. I did a job for a customer. That had other contractors in to bid on their application. I give the proposal and they ask if that is just for the cost of equipment. I said no it is for the entire installation. The wife asked me if I would take her seat to the upcoming Eagles game and go with her husband. I gladly excepted. Thank you Mr. and Mrs. Schmidt.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I constantly update my knowledge along with my employees. we go to all day classes that the manufacturer supplies. I thirst for information and love learning new ideas. Our emphasis as a company is to always have satisfied customers. Always be fair with pricing and always tell the customer the price before we go ahead with work.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. The newest thing these days is the nest thermostat. I think is pretty exciting. It definitely came along way. I mean thermostats since I started in 1986.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. We just installed a new Carrier 96% furnace and new 16 seer air conditioner. The customer called and praised the professionalism of my employees. I told them to keep up the good work. She also stated that her airflow is night and day. It is so much better and the heat feels more even in her house. She was very thankful, and so am I. For having a new customer that told her mom and dad to use our company. They are deciding to update their old equipment as well.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. I do not have a complicated pricing system. We diagnose for $89. we also do the repair within the hour. Give the price of the part before going ahead with work. To make sure that the pricing is satisfactory.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. It is a field that you have to have passion for. Not being afraid of a hard days work. Not being afraid of putting long hours in and last but not least. Not being afraid of getting dirty. This profession constantly changes with new advancements. To always school yourself to be the best mechanic. It takes years to feel comfortable in abilities to install and service properly. So be prepared to put the time and effort in. Without that you will not be successful. At least that is what I found with my experience.
Q. What is your greatest strength?
A. My greatest strength is finding the best in a bad situation. I always treat my employees the way I would want a boss to treat me. All I ask from my employees is give your best be on time, be drug free, and never lie to me or my customers. Yes smile and be happy it is contagious.
Q. What are you currently working on improving?
A. I am always working on finding positive to bring from a negative situation. At the end of the day you answer to God at least I do. Pray for all my short comings to improve as a human being everyday God gives me to live in this world.
Q. Write your own question and answer it.
A. How do I know I can trust this company with pricing and being honest? My response is proof is in the pudding. You have to give a chance to find the true answers.