What should the customer know about your pricing (e.g., discounts, fees)?
I do not have a complicated pricing system. We diagnose for $89. we also do the repair within the hour. Give the price of the part before going ahead with work. To make sure that the pricing is satisfactory.
What education and/or training do you have that relates to your work?
I constantly update my knowledge along with my employees. we go to all day classes that the manufacturer supplies. I thirst for information and love learning new ideas. Our emphasis as a company is to always have satisfied customers. Always be fair with pricing and always tell the customer the price before we go ahead with work.
How did you get started doing this type of work?
In 1884 my grandmother had her heating and air conditioning work done. She noticed the detail and all the skills that you needed to perform the installation. She always knew I like to build things and work with tools. So she suggested it to me. I took her advice and grandma if your looking down on me from heaven. I love you and thank you so much for guiding me in a profession that I love to do.
What types of customers have you worked with?
Updating a old heater or air conditioner with a new model heater or air conditioner. Replacing all old equipment.
Describe a recent project you are fond of. How long did it take?
I did a job for a customer. That had other contractors in to bid on their application. I give the proposal and they ask if that is just for the cost of equipment. I said no it is for the entire installation. The wife asked me if I would take her seat to the upcoming Eagles game and go with her husband. I gladly excepted. Thank you Mr. and Mrs. Schmidt.
What advice would you give a customer looking to hire a provider in your area of work?
When hiring a contractor see if they have good reviews. Ask how long in business? How much is the service charge? Do you have any referrals that you would like to give? Ask if the company is a member of Angie's List or the Better Business Bureau? I think the most important thing that I always go with is your gut feeling on whether this company is a rip off or a company that wants my business and TRUST. So that is my advice for hiring a contractor. One more thing never pay for the entire installation in full. Normal pricing is half down for deposit and half on the completion of work that has no distinction with MODEL NUMBERS. Thanks for reading my insight on this. Jeff
What questions should customers think through before talking to professionals about their project?
How energy efficient models these days are so much more efficient than high efficiency units made even five years ago.