What is your typical process for working with a new customer?
We speak through email or the phone about the project. We try to ask detailed questions so we can give the most accurate quote. And when we arrive for the service, we will walk through the areas with the customer and confirm.
What education and/or training do you have that relates to your work?
We keep up with our continuing education courses for the carpet, upholstery, air duct, and natural stone cleaning fields. IICRC certified firm.
What advice would you give a customer looking to hire a provider in your area of work?
Ask the following questions:
Do they use a truck-mounted or portable cleaning unit?
Are the products they use green-seal certified? Are they labeled as safe for people, fragrance free and non-toxic?