FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Jacob Heating and Cooling, we strive for competitive and fair pricing by maintaining fully stocked trucks that allow us to complete most repairs on-site. If a specialized part is required, we can typically source it from our supply houses within a few days. To further support our community, we offer dedicated discounts for seniors and veterans, as well as occasional service discounts in exchange for donations during our seasonal food and toy drives.
- What is your typical process for working with a new customer?
We view every new customer as a lifetime partner, which is why our process starts with thorough preparation. By gathering detailed information about the job upfront, we ensure a solid plan is in place before we even arrive on-site. This proactive approach allows us to work efficiently and complete your project in a timely manner.
- What education and/or training do you have that relates to your work?
As a Bryant Factory Authorized Dealer and Bryant Certified Ductless Pro employing NATE-certified technicians, we have met the industry's highest standards for technical expertise, superior service, and 100% satisfaction. This specialized certification ensures we are experts in the latest high-efficiency ductless technology, while our NATE credentials—the leading certification supported by the entire HVAC industry—guarantee that our team is rigorously tested to provide the most reliable and professional solutions available.