Service Nation

Hi Cate! Thanks for the review. Here is a link to our terms of service on our website (it is the second thing that pops up when you search our business name) https://hvecleaning.com/terms-of-service I agree that we did charge you more for more time spent, because you had missed 2 months + of service with us and your home took more intensive work than usual, and the amount I quoted you for was based on being an upkeep clean and doing less, and we would do the same with any other client as it states in our terms of service. I feel as if I handled this situation with you as professionally as I possibly can, and did not and would never call someone's home filthy. I did say several times explaining why the cost was more that it was because the house needed a higher degree of cleaning than usual. I feel as if we have implemented a system for our cleaning business that puts down solid boundaries to not do more work for no extra cost and we stand firmly on those. I would like to add that I sent you a message before I sent the invoice explaining the upcharge (we did not charge you for a full deep clean, merely just for extra time) and that I was willing to stick with our agreed upon price as long as it falls into our terms of service. I will disagree that the text exchange was threatening in anyway, I simply made you aware of our late fee policy which it also states in our terms of agreement and applies to all other customers. We appreciate the business you've done with us and wish you the best.