FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are determined by the number of lessons performed. We offer a 10% discount to active military, polite, or fire department employees.
- What is your typical process for working with a new customer?
We schedule an in-home assessment to understand the goals of our clients with their dog. Once we complete the assessment, we suggest how to approach the lessons and schedule.
- What education and/or training do you have that relates to your work?
All trainers are trained by our franchise owner and go through a comprehensive 4 week training where they handle between 15-20 dogs in their first week! After their initial training, a mentor trainer (trainer with approximately 100 dogs trained) shadow's them for several more weeks before a new trainer is able to train on their own. We also receive on-going training and support from our Master trainer (approximately 6000 dogs trained) to guide our methods for any unfamiliar behavioral issues we need to address with our clients' dog.