FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is all upfront. Meaning for the project, repair, or task to be done we will give you the total price. If there is even the smallest chance of anything additional needed we will let you know BEFORE you agree to do the work.
- What is your typical process for working with a new customer?
Our process involves you calling and speaking to one of our customer service reps to schedule your visit. Once scheduled you will get a confirmation email. Then if you are looking to have a service done more than 24 hours in advance you will receive a reminder text message and email so you don't forget. Then when our service expert is on the way you will receive a text message with their picture and a short bio about them. Once we arrive in uniform in our stocked truck we will evaluate your project or issue and provide you options to meet your needs.
- What education and/or training do you have that relates to your work?
EPA Section 608 certifications (all service experts) Gas piping - Flash Shield Certification Indoor Air Quality Technician - Mainstream Engineering Corp.