FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At JEOAH Electric, we keep our pricing upfront and transparent—no hidden fees or surprises. Every service call includes: - Flat-rate pricing so you know the cost before we begin. - $0 service fees for members of our Home Safety Membership Program. - 15% discount on all repairs and installations with membership. - Flexible membership options: $9.95/month or $119.40/year. - Added value for members: double warranties on repairs, lifetime warranty on installations, priority scheduling, and yearly safety checks. - Satisfaction guarantee: you only pay when the job is completed to your standards. We designed our pricing and membership to save you money long-term, protect your home, and give you peace of mind.
- What is your typical process for working with a new customer?
At JEOAH Electric, we make the experience simple, professional, and worry-free: 1. Initial Contact – When you call, one of our friendly customer service specialists will listen to your needs, answer questions, and schedule your appointment at a convenient time. Home Assessment – Our licensed technician arrives on time, introduces themselves, and carefully inspects the electrical issue or project. 2. Upfront Pricing & Options – We explain your options clearly, provide flat-rate pricing before any work begins, and answer all your questions. 3. Professional Service – Once you approve the plan, we carry out the work with professionalism and respect for your home. We use protective coverings, clean as we go, and ensure everything is done to code. 4. Final Walkthrough – After the work is complete, we review the results with you, confirm your satisfaction, and make sure you feel safe and confident in your home. 5. Ongoing Support – For our members, we provide annual safety checks, priority service, and exclusive discounts to keep your home protected year-round.
- What education and/or training do you have that relates to your work?
At JEOAH Electric, we believe safety and quality come from constant training and professional standards. All of our technicians are licensed electricians with years of hands-on residential service experience. Every team member goes through rigorous training programs focused on safety, customer service, and the latest electrical codes. Our technicians are drug tested, background checked, and continuously trained to ensure they provide the highest level of professionalism in your home. As a company, we’ve been serving the Lehigh Valley since 2016, building a reputation for honesty, reliability, and excellence. We don’t just hire anyone—we invest in ongoing education so that when a JEOAH Electric technician enters your home, you can feel confident knowing you’re getting skilled, safe, and trustworthy service.