What should the customer know about your pricing (e.g., discounts, fees)?
We do not have a set pricing structure. We come out to the home, evaluate the issue, and start calculating what needs to be done, and going through each part of the process, step by step, then, together with our customer, arrive at a fair price.
What education and/or training do you have that relates to your work?
We are associated with the IAQA, Basement Health Organization, and MICRO Mold Certifications. We have CMRs (Certified Mold Remediators). CMIs (Certified Mold Inspectors), and CHSTs (Certified Health and Safety Technicians) all on staff.
What types of customers have you worked with?
Basement waterproofing, crawlspace waterproofing, mold remediation
What advice would you give a customer looking to hire a provider in your area of work?
To do research, and not fall for scare tactics or pressure type salesmen. A waterproofing and mold remediation job can sometimes get extensive, and it is important to deal with someone who actually wants to do the job right and help, versus trying to worry about the money first, and then the job second.
What questions should customers think through before talking to professionals about their project?
That it is always important to get all the information associated with the problem at hand. 3 Brothers Waterproofing goes very much out of our ways to make sure we get the very best materials, prep our workers as to the exact details of the job, and just go there and do the best job that can be done. We don't want to do a job as fast as we can, collect payment, and then part ways. If our customers contact us, anytime, they get treated not like some number in a computer system, but as part of our family. And no, that is not a cliche!