Transcend Facility Management Company, LLC
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Spencer was quick to accept the job next morning and arrived on time. Carpet cleaning was good except there was an ink drop hidden under which became a blue spot of palm size after cleaning. He tried to clean it further with a chemical but 50% of it is still there. I will recommend this company to anyone looking for carpet cleaning.Sep 21, 2018Verified
Highly recommended - signing up for his yearly carpet cleaning plan and will have back very soon for hard-wood floor cleaning also. Very knowledgeable and pleasant to work.Aug 28, 2017Verified
Spencer was amazing!!!!! He did such a wonderful job (carpets and sectional couch)- everything looks brand new!!! And he cost $500 less than other quotes I received!!! PLUS all safe for our puppy and kids because no chemicals left behind!! He even agreed last minute to clean 10 throw pillows and an area rug that I didn't realize were in need of some major TLC. My parents and in laws were all amazed and made me send them his contact info immediately. Thank you thank you thank you for such a wonderful job!!!Jun 4, 2017Verified
Spencer more showed up at my house on time, and took the time to explain to me the process that would be used to thoroughly clean my carpet. The carpet in this house have not been cleaned in quite some time and as a result had huge areas of high traffic ground in dirt as well as many stains throughout the house. One Spencer completed the job the carpets look significantly better than I had expected. I am very pleased and would highly recommend Spencer more and more facility services for any carpet cleaning or facility cleaning going forward.Aug 3, 2017Verified
On time, going extra mile by cleaning closet of room which was not part of service, providing invoice immediately despite service was over and payment was done. Quick response in price negotiation. We were not sure whether previous owner had pet or not. So he went ahead and done specific type of cleaning. Moreover he gave good tips for longevity of carpet. I would highly recommend and use them I need again. Thanks Spenser for your wonderful service.May 25, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?General janitorial rate is $25 to $30 an hour based on size and scope of work. Floor care cost is based on square footage and whether the job is a simple strip and refinish or a floor restoration. Rate ranges from $.31 to $.55 per square foot based on the type of floor and work scope. Our carpet cleaning rate is $.18 per square foot or $38 per common area.
- What is your typical process for working with a new customer?We prefer a complementary consultation for a walk through, estimate time based on square footage, space, furniture and fixtures, calculate cost with allocations, discuss customized service options to meet our client needs.
- What education and/or training do you have that relates to your work?Master Certification from the Cleaning Training Institute. Certification in floor care, carpet cleaning, green cleaning, and general janitorial..