What should the customer know about your pricing (e.g., discounts, fees)?
Our system is fairly simple. We charge $2 per average window per side (1st and 2nd floor).
French panel windows and large glass doors usually count a 2 windows since they cover the area or take the time of 2 windows.
3rd story windows also count as 2 windows since they are more dangerous and time consuming. The average house cost anywhere from $35 - $150.
Also the more regularly you have the windows cleaned the cheaper it is.
What education and/or training do you have that relates to your work?
There is no schooling for window cleaning.
The best training is experience.
We religiously read every issue of "American window cleaner" and use the internet as a way to stay updated. Surprisingly not much has changed in window cleaning in the last couple decades other than the way you get customers and a couple new tools out on the market.
How did you get started doing this type of work?
I worked at a local car wash (my first experience cleaning windows) for 3 years when a window cleaner came in and complimented me on the great window cleaning job on his vehicle. He said "You should work with us and make some real money". I was happy working at the car wash, but really liked the idea of going to different places everyday and getting $2 more per hour. The only problem is i was deathly afraid of heights but there was no pressure. I was allowed to do all first floor windows until i felt comfortable climbing higher. Then i got used to second floor windows...then 3rd floor, 4th floor ect. I totally erased my fear of heights and spiders in 1 year. I worked for them for 5 years until i decided to go off on my own. The rest was history.
What types of customers have you worked with?
We specialize in window cleaning but also offer a bunch of other services. We offer car washes and complete vehicle details and we also fix scratches and chips in vehicle paint jobs.
For your home we clean gutters inside and out.
We also clean vinyl siding, awnings, shutters, sophit, fascia, driveways, walkways, light fixtures, blinds and change hard to reach light bulbs.
Describe a recent project you are fond of. How long did it take?
I recently completed a window cleaning on a house that was built in 1930's and had never had the windows cleaned. The customer lived there her entire life and due to years of oxidation never attempted to clean any of them. With nearly 80 years of built up dirt these windows were the worst i have ever seen. After scrubbing the glass with steel wool and a chemical to break down the aluminum deposits these windows looked almost brand new. She was so thrilled with the finished result that she had us put her on a schedule for every 3 months from that day forward.
It made us feel really good knowing that we did such a good job that someone who hasn't cared for window cleaning for this long had just decided its time to start.
She laughed and said she wished she thought of getting them cleaned 50 years ago. It was rewarding for us to erase 80 years of dirt in a single cleaning.
What advice would you give a customer looking to hire a provider in your area of work?
Always do the research first. Find out what kind of windows you have. Contact the companies that have the best reputation. In the real world, you get what you pay for.
The lowest rates can sometimes also mean a low quality service.
If a company is offering a service for way less than the average...chances are they are sending subcontractors to do the work for them and do not really care about anything other than getting the job done.
Make sure they are insured and have experience.
What questions should customers think through before talking to professionals about their project?
I am a Christian and based all of my company principles on truthfulness and Integrity. I treat all of my customers the same regardless of the time it takes and the size of each job. I would like customers to know that our main goal is to make sure every single person is 100% satisfied.
We enjoy pleasing our customers and hearing from them what a great job we do.