FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects our commitment to premium residential garage door solutions using only top-quality materials, including our custom BEARMAX springs manufactured in Ohio. We provide complete transparency with detailed quotes and no hidden fees. We don't compete on price—we compete on quality, reliability, and comprehensive service. Our investment reflects premium materials (CHI doors, LiftMaster Elite openers, BEARMAX springs) and professional installation that ensures long-term value. We accept cash, check, and all major credit cards. Financing options are available for qualified customers, making our premium solutions accessible with convenient monthly payments. Every door installation includes our Smart Garage Opener System at no additional charge.
- What is your typical process for working with a new customer?
We follow our proven 5-Step Premium Installation Process: Professional Assessment - We thoroughly evaluate your garage door system and discuss your specific needs Custom Pricing - We calculate your investment using our transparent formula Personalization - We review options and customize your premium solution Secure Installation - You reserve your date with a 50% deposit Complete Satisfaction - Final payment only after you're 100% satisfied We educate customers about their options and provide comprehensive solutions, not temporary fixes. Our priority is ensuring families can safely and reliably access their homes every day.
- What education and/or training do you have that relates to your work?
Our team maintains rigorous training in the latest garage door technology and safety standards. The owner holds an electromechanical degree from George Brown College, Level 6 certification from Garage Door Training School, and residential certification through IDEA. Bear Door Services is a licensed contractor (PA195086 - verifiable through Pennsylvania Attorney General's office) and fully insured through Builders & Tradesmen's Insurance Services with $1,000,000/$2,000,000 coverage. We specialize in premium residential installations, torsion spring calculations, and complex system conversions. All technicians undergo background checks and comprehensive safety training to ensure expert service and your peace of mind.